Account and Billing Questions
How can I get my password and username?
Your username will be your e-mail address. Please make sure to update your e-mail if it changes at anytime. You may do this by logging into the My Account tool and doing so there.
If you've misplaced the password that was e-mailed to you when you signed up for PreachingToday.com, you can have it e-mailed to you at any time using the "My Account" area on the site. Click here for a quick video with step-by-step instructions about finding your password. Keep in mind that if you are using a SPAM blocker you will need to add the following e-mail addresses to your account in order to receive your e-mailed password,
wiu-html@lists.christianitytoday.com (the weekly newsletter will come from this address)
PreachingToday@ChristianityToday.com and info@christianity.net (membership and account information will come from these addresses)
If you are experiencing difficulty, please feel free to contact Customer Service here, or call at (877) 247-4787.Please keep in mind that our Customer Care Team is only in the office from 8-4:30 CST, Monday through Friday, and that your request will be answered as soon as possible and in the order it was received.
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How do I renew?
As a courtesy, unless you cancel your membership during your membership term (1 year, 1 month, etc), we will automatically renew your membership. For yearly members, a renewal reminder will be e-mailed 30 days prior to the end of the membership term.If, for any reason, your credit card rejects payment, you will need to contact our Customer Care department at (877) 247-4787. Have your account information (email address and password) and your new credit card information available.
If your old credit card has expired, you should update your PreachingToday.com account with new credit card information before we attempt to renew your membership. Prior to your renewal, a 30-day e-mail reminder will let you know if you need to update anything. (See the section titled "How do I update my personal details and credit information?") If you are attempting to update your payment information after your renewal has failed, please follow the same directions for updating, and then contact PreachingToday@ChristianityToday.com in order to renew.
You can also renew your account through the My Account tool. Click here for a quick video to learn how to access this valuable tool.
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How do I cancel?
You can cancel your account at any time by accessing your membership details under the "My Account" link at the bottom of every page.
If you have trouble finding the My Account tool, click here for a quick video tour.
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How do I upgrade/downgrade?
Simply call our Customer Care Team toll-free at (877) 247-4787.
Let us know what level your current membership level is, and also what level you would like to upgrade or downgrade to. Please have your e-mail address, password, and credit card information (type, number and expiration) ready when you call.
You can also upgrade or downgrade your account through the My Account tool. Click here for a quick video to learn how to access this valuable tool.
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How do I update my personal details and credit information?
Please visit the "My Account" area and change your membership details there. (This is a secure site, and you will need to log in with your username and password.) If you have questions about how to access the My Account tool, click here for a quick video tour.
If you need to change your credit information and are still able to log into PreachingToday.com, please visit the "My Account" area and follow the instructions to "update my credit card information…." This is a secure site and you will need your username and password to log in.
However, if you are unable to log in and need to update your credit information, please contact our Customer Care department at 1 (877) 247-4787. Please have your account information (email address, username and password) and your current credit card available.
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Can I pay by check or money order?
Definitely! Please print out our online money order form, fill it out, and mail it with payment to the address at the top of the order form. We will notify you upon receipt and application of your payment. Your account will not reflect payment until the check/money order is received in the mail.
Also, if you are renewing your membership with a check, cashier's check, or money order, it is important that you include the name or user number of the account to be renewed somewhere on the check or the online money order form.
Note for European Union residents: The European Union passed a law, effective July 2002, requiring that all online purchases, wherever made, by residents of European Union nations be subject to Value-Added Tax (VAT). For more information, click here. Therefore, the appropriate amount of VAT for your nation will be added to your membership fee at the time of purchase.
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What happens to my membership information?
Your membership information is stored in a secure database. You may, from time to time, receive informational mail or e-mail about new services and products offered by Christianity Today. We will keep these notices to a minimum. You may also receive mail from other reputable organizations that rent the PreachingToday.com mailing list. If you would prefer to not receive any mail from organizations other than Christianity Today, please contact here with your complete name and address information. To opt-out of e-mail specials and offers from Christianity Today International please follow the directions found at the bottom of any e-mail. For more information about Christianity Today's privacy policy please click here.
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How do I get a new password?
When you signed up for PreachingToday.com, you were assigned a password. You may change the password at any time.
Please visit the "My Account" area and follow the instructions to "Change My Password...." under the Personal Information heading. This is a secure site and you will need your e-mail and original password to log in. If you have questions about how to access the My Account tool, click here for a quick video tour.
Or, feel free to contact Customer Care and let us know your new password of choice. We'll make the change for you and let you know as soon as it's taken care of. You can reach Customer Care here or by phone at (877) 247-4787. Please keep in mind that our Customer Care Team is only in the office from 8-4:30 CST, Monday through Friday, and that your request will be answered as soon as possible.
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Do I receive a receipt from PreachingToday.com?
Immediately after submitting your membership information through our secure server, we will send you an electronic statement through e-mail, suitable for most invoicing and receipting purposes. If this is not sufficient, your credit card bill should provide sufficient additional documentation.
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Can PreachingToday.com send my church an invoice?
At this time, we cannot generate an invoice for payment by check. If this changes we will notify you through the Preaching Connection e-newsletter. However, the electronic statement sent through e-mail should be suitable for most invoicing and receipting purposes. (To pay by check or money order, see the section titled "Can I pay by check or money order?")
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What if I still have questions?
Contact Customer Care here, or call us at (877) 247-4787. Please keep in mind that our Customer Care team is in the office Monday through Friday, from 8 a.m-4:30 p.m., US Central Time.
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