Sermon Illustrations
Starbucks Baristas Told to Slow Down
Starbucks, stung by recent customer complaints, has instructed its baristas to start slowing down as they make drinks. Surveys have revealed that many people give Starbuck's pricy drinks an average ranking. Customers also complain that Starbucks has reduced "the fine art of making coffee to a mechanized process with all the romance of an assembly line."
So according to a report in The Wall Street Journal, baristas all over the country have been told to stop making multiple drinks and focus on no more than two drinks at a time. Baristas will also start steaming the milk for only one drink at a time, instead of steaming an entire pitcher of milk. They also must use only one espresso machine at a time. Apparently, Starbucks is learning to slow down and smell the coffee.
Unfortunately, in response to this increased concern for quality, Starbucks customers are already complaining that they have to wait longer for their Grande No-Whip Low-Fat Extra-hot Pumpkin Spice Lattes.