In a New York Times article, journalist Alex Stone tells the story of how executives at a Houston airport faced and then solved a cascade of passenger complaints about long waits at the baggage claim. They first decided to hire more baggage handlers, reducing wait times to an industry-beating average of eight minutes. But complaints persisted. This made no sense to the executives until they discovered that, on the average, passengers took just one minute to walk to baggage claim, resulting in a hurry-up-and-wait situation. The walk time was not a problem; the remaining seven empty minutes of staring at the baggage carousel was. So, in a burst of innovation, the executives moved the arrival gates farther away from the baggage claim area. Passengers now had to walk much farther but their bags were often waiting for them when they arrived. Problem solved. The complaints dropped.

For the same article Stone interviewed MIT operations researcher Richard Larson, the world's leading expert on waiting in lines to discover the psychology behind our waiting. What happened at the Houston airport makes for a perfect illustration. According to Larson, the length of our wait is not as important as what we're doing while we wait. "Often the psychology of queuing is more important than the statistics of the wait itself," says Larson. Essentially, we tolerate "occupied time" (for example, walking to baggage claim) far better than "unoccupied time" (such as standing at the baggage carousel). Give us something to do while we wait, and the wait becomes endurable.

This is why, so often, waiting on God feels like unoccupied time to us. We wait, but what is really happening behind the scenes of our life? Is God actually doing anything? Waiting on God implies developing a new perspective of what God is doing while we wait on him.