For years, Jalon Hall was touted as a bright spot for Google’s reputation for diversity. Hall is an African American deaf woman, and had been highlighted on the company’s official social media channels. On LinkedIn, Google praised Hall and said she was “helping expand opportunities for black deaf professionals,” and on Instagram she was hailed as “making life at Google more inclusive.”

But for Hall, those platitudes were only words, and were not backed up with actions. Hall recently filed a lawsuit against Google for failing to provide the accommodations they promised her, and for creating a hostile work environment by characterizing her complaints according to racialized stereotypes.

In an interview Hall said, “Google is using me to make them look inclusive for the deaf community and the overall disability community. In reality, they need to do better. I’m standing in the gap for those often pushed aside.”

Hall says when she was hired as a content moderator in 2020, the company promised to provide interpreters to help her review content as part of YouTube’s child safety regulations, but the company refused. And a manager in another division called her an “aggressive black deaf woman” and advised her to “keep her mouth shut and take a sales role.”

Hall says she filed three HR complaints before she sued, and wants to remain at Google to help promote a better work environment for others.