Management’s New Trend—Leading with Empathy

An article in The Wall Street Journal noted a new highly prized management skill—empathy. According to the article,

Empathetic leadership has long ...

Executive Took Risk for Aflac’s Duck Ad

Sales were stagnant at the insurance company where Daniel P. Amos worked as the chief executive. So, he decided to take a huge risk with a novel ad campaign ...

Misdiagnosing a Problem Never Solves It

In his recent book, Heath Adamson describes the process of correctly diagnosing a problem:

Horst Schulze, the former COO of Ritz-Carlton Hotels, told the ...

The Pests We Need

In 1958, Mao Zedong ordered the extermination of every sparrow in China. He could scarcely have guessed the magnitude of the disaster he had set in motion. ...

Expert Says Challenges Work Better than Threats

In an interview with Harvard Business Review, psychologist, researcher, and author Daniel Gilbert discussed how managers can motivate their employees. ...

A Lesson on Stewardship from "The Lord of the Rings"

In The Lord of the Rings, Tolkien writes about a kingdom called Gondor which for many years has had no king. While waiting for the rightful heir to come ...

How to Develop Experience

A young man was appointed president of a bank. Intimidated by his new responsibilities, he nervously sought the advice of his gray-haired predecessor: ...

Bob Newhart Experiences Legalistic Accounting

I took a job as an accountant in downtown Chicago. As your basic 9-to-5 bookkeeper, my duties included managing the petty cash. Salesmen would come in ...

Boss's Act of Kindness Prevents a Suicide

Every employee deserves to know they are unique and valuable to their boss.

That's the message of Tim Sanders, leadership coach and former Chief Solutions ...

Managing the Self

No one has any more time than you have. It is the discipline and stewardship of your time that is important. The management of time is the management ...