The Truth Within

The author who benefits you most is not the one who tells you something you did not know before, but the one who gives expression to the truth that has ...

What Is Conversation?

When men and women refer to "conversation," they might not be talking about the same thing at all, observes communication theorist Deborah Tannen: ...

Communication Postures

When men and women speak, they say as much with their postures as with their words, observes communication theorist Deborah Tannen:

Differences in physical ...

How to Fix Communication

Figure out what went wrong, not who was wrong, when communication breaks down.

Speak with Humility

Always speak as one who learns and not as one who knows.

Words Worth Remembering?

Consider this paradox: Almost everything that is publicly said these days is recorded. Almost nothing of what is said is worth remembering.

Not What You Say, but How

Ninety percent of the friction of daily life is caused by the wrong tone of voice.

Verbal Abuse

The angry word is a blow struck at our brother, a stab at his heart: it seeks to hit, to hurt, and to destroy. A deliberate insult is worse, for we openly ...

Preaching with Fire

Audiences will listen to a very poor voice, as long as there's fire in it.

The Purpose of Discernment

When we discern that people are not going on spiritually and allow the discernment to turn to criticism, we block our way to God. God never gives us discernment ...